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If Robots Provide Empathy, Do We Still Need Humans? - Frank Reactions – Customer Experience & Customer Service in the Digital Era (10.12MB; download) -- This is Part 2 of my conversation with Bent Dalager, Managing Director for Financial Services Nordic at Accenture in Copenhagen, about the role of robots in customer experience. Click here for Part 1. It seems that this robotic seal can do as Continue Reading
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Selected by: Tema Frank [ stations ], Sat, 31 Oct 2015 14:56:37 UTC
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